Customer Relationship Management (CRM) and Sales Force Automation (SFA)
Our customers rely on sales force automation (SFA) systems to track and
automate their sales process and customer relationship management (CRM) systems to acquire and
retain their customers. We understand the big challenges of implementing and upgrading these
systems, and our functional and technical consultants have the experience of supporting projects
from requirements gathering and design through to post implementation support. Our staff are
trained on the many regulatory requirements, such as Pharmaceutical Drug Manufacturers Association
(PDMA), Office of the Inspector General (OIG ), 21 CFR Part11, Sarbanes-Oxley (SOX), to ensure regulatory
compliance while achieving project delivery and cost objectives. A sampling our of technology experience
includes Siebel, Dendrite, SAP CRM, Target SFA and custom-developed sales and marketing solutions.
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